Refund and Returns Policy

Refund Policy of Vinjai Publication

Effective Date: December 1, 2024

Shipping Charges for Refunds and Returns
  • A flat shipping fee of ₹50 is non-refundable, even if the product is returned.
  • Customers must bear the return shipping cost unless the return is due to a defect or an error on our part.
  • Refunds for eligible returns will be processed after the returned product is inspected and approved.

This Refund Policy outlines the conditions under which refunds may be issued for products and services purchased from Vinjai Publication (“we,” “our,” or “us”). By making a purchase, you agree to the terms specified in this policy.

 
Refund Eligibility

We take utmost care in delivering high-quality products and services. Refunds may be issued under the following conditions:

  • The product was defective or damaged upon delivery.
  • The wrong product was delivered to you.
  • You canceled the order before shipment.
  • The service could not be provided as described due to our fault.

Non-Refundable Items

Refunds will not be issued for the following:

  • Products that have been used or damaged after delivery.
  • Digital products once downloaded or accessed.
  • Customized or personalized items.
  • Services that have been fully rendered.

Refund Process

To initiate a refund request, please follow these steps:

  1. Contact our support team at vinjaiarts@gmail.com or call us at +91 94441 00506.
  2. Provide your order details, including the order number and reason for the refund request.
  3. If applicable, attach images or documents to support your claim (e.g., photos of the damaged product).

Once your request is received and inspected, we will notify you of the approval or rejection of your refund.

 

Refund Timeline

If your refund is approved, it will be processed within 7-10 business days. The refund will be credited to your original payment method. Please note that the time taken for the refund to reflect in your account depends on your bank or payment service provider.

 

Exchange Policy

If you received a defective or incorrect product, you may request an exchange instead of a refund. The exchange request must be made within 7 days of receiving the product.

 

Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at: